988wi Privacy Policy

1. Who We Are

988wi is an internationally licensed online gaming platform operating at 988wi.net. We provide sports betting, live casino, online slots, virtual sports, and instant win games to players across Pakistan, including major cities such as Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi.

For the purposes of this Privacy Policy, 988wi acts as the data controller in respect of the personal data you provide when registering and using our platform. As data controller, 988wi determines the purposes and means by which your personal data is processed, and is responsible for ensuring that all processing activities are carried out lawfully, fairly, and transparently.

If you have any questions about this Privacy Policy or about how 988wi handles your personal data, you can reach our data protection team at: [email protected]

2. Personal Data We Collect

988wi collects personal data in several categories, depending on the nature of your interaction with our platform. The table below summarises the categories of personal data we may hold about you:

988wi does not intentionally collect sensitive personal data — such as data revealing racial or ethnic origin, political opinions, religious beliefs, or health information — unless it is strictly necessary for responsible gaming or legal compliance purposes and you have been informed in advance.

3. How We Collect Your Data

988wi collects your personal data through the following channels:

• Direct interactions: Data you provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, respond to a survey, or participate in a promotion;
• Automated technical collection: Data collected automatically when you visit 988wi.net, including IP address, browser and device identifiers, session data, and interaction logs, via server logs, cookies, and similar tracking technologies;
• Third-party verification providers: Identity verification data returned by our KYC service providers when they verify your CNIC against government databases;
• Payment processors: Transaction confirmation data returned by JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and other payment partners when you initiate a deposit or withdrawal;
• Fraud prevention services: Risk scoring and device fingerprint data from third-party fraud detection tools used to protect the platform and our players from fraudulent activity;
• Responsible gaming monitoring systems: Behavioural pattern data generated by our automated responsible gaming tools, which monitor play patterns for indicators of problem gambling.

4. How We Use Your Personal Data

988wi uses your personal data for the following specific purposes:

• Account creation and management: To register your 988wi account, verify your identity, and maintain an accurate and up-to-date player profile;
• Service delivery: To make our sports betting, live casino, slot, and instant game products available to you and to process your bets and gaming activity correctly;
• Payment processing: To process deposits and withdrawals via your chosen payment method (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, or Cash OTC), and to maintain accurate transaction records;
• KYC and regulatory compliance: To verify your identity, age (21+), and source of funds in accordance with the requirements of our gaming licence and applicable anti-money laundering regulations;
• Responsible gaming: To monitor your play patterns and intervene where our systems identify behaviours consistent with problem gambling, and to administer self-exclusion and deposit limit tools when you request them;
• Fraud prevention and platform security: To detect, investigate, and prevent fraudulent account activity, unauthorised access, multi-accounting, and other breaches of our Terms and Conditions;
• Customer support: To respond to your queries, complaints, and account requests in a timely and accurate manner;
• Marketing and promotions: To send you promotional offers, bonus notifications, and platform updates where you have given your consent to receive such communications;
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the overall quality and reliability of the 988wi platform;
• Legal obligations: To comply with applicable laws, court orders, regulatory demands, and the requirements of our gaming licence authority.

5. Legal Basis for Processing

988wi processes your personal data on one or more of the following lawful bases, depending on the specific processing activity involved:

• Contract performance: Processing that is necessary to register your account, deliver the services you have requested, and process payments is carried out on the basis that it is necessary for the performance of the contract between you and 988wi;
• Legal obligation: Processing carried out to comply with KYC requirements, anti-money laundering obligations, responsible gaming regulations, and licensing authority demands is carried out on the basis that it is necessary for compliance with a legal obligation;
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection, and product analytics is carried out on the basis of 988wi's legitimate interests in maintaining a secure, fair, and high-quality platform, where those interests are not overridden by your fundamental rights and freedoms;
• Consent: Marketing communications — including promotional emails, SMS messages, and push notifications — are sent only where you have given your explicit, informed, and freely given consent. You may withdraw this consent at any time through your account settings or by contacting [email protected].

6. Who We Share Your Data With

988wi does not sell or rent your personal data to third parties. We share your data only in the following limited and controlled circumstances:

• KYC and identity verification providers: We share identity documents and personal details with licensed KYC verification partners for the purpose of verifying your identity and age against authoritative databases;
• Payment processors: We share the minimum necessary financial data with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and our Cash OTC agent network to facilitate your deposit and withdrawal transactions;
• Fraud prevention and security providers: We share technical and behavioural data with specialised fraud detection services to protect the platform and its players from fraud, money laundering, and other illicit activity;
• Responsible gaming tools and self-exclusion registries: Where required by our gaming licence, we may share your account details with recognised self-exclusion schemes or responsible gaming databases to honour self-exclusion requests;
• Regulatory and licensing authorities: We may be required to share player data — including transaction records and identity information — with our gaming licence authority or other competent regulatory bodies in response to a lawful request or audit;
• Law enforcement and legal proceedings: We may disclose personal data to law enforcement agencies or courts where we are required to do so by applicable law, or where disclosure is necessary to prevent or investigate serious crime;
• Professional advisers: We may share data with lawyers, accountants, auditors, and insurers where necessary in connection with the operation of our business, subject to contractual confidentiality obligations.

All third-party service providers who receive 988wi player data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond that for which it was shared.

7. Cookies & Tracking Technologies

988wi uses cookies and similar tracking technologies on its website to deliver core platform functionality, remember your preferences, analyse site usage, and support fraud detection. The categories of cookies we use are described below:

• Strictly necessary cookies: These cookies are essential for the 988wi website to function correctly. They enable core features such as maintaining your login session, remembering your language and display preferences, and ensuring secure navigation between pages. These cookies cannot be disabled without impairing platform functionality;
• Analytical and performance cookies: These cookies collect anonymised information about how visitors use 988wi.net — including which pages are visited most frequently and how users navigate through the site — to help us identify areas for improvement and optimise the user experience;
• Functional cookies: These cookies enable the platform to remember choices you have made, such as your preferred sports betting markets or game categories, to provide a more personalised experience on return visits;
• Security and fraud detection cookies: These cookies assist our fraud prevention systems in identifying unusual or suspicious usage patterns that may indicate account compromise, bot activity, or multi-accounting.

You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the 988wi platform. Most modern browsers allow you to view, manage, and delete cookies through the browser's settings or privacy menu.

8. Data Retention

988wi retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our gaming licence obligations and applicable law. The retention periods that apply to the main categories of player data are summarised below:

• Account and identity data: Retained for a minimum of five years from the date of account closure, in accordance with anti-money laundering record-keeping requirements;
• Transaction and financial records: Retained for a minimum of five years from the date of each transaction, as required by applicable financial regulations;
• KYC documentation: Retained for the duration of your account and for five years thereafter, unless a longer retention period is required by our licensing authority;
• Customer support correspondence: Retained for three years from the date of the last interaction, to facilitate dispute resolution and maintain an accurate record of account history;
• Marketing preferences and consent records: Retained for the duration of your account and for two years following account closure, as evidence of consent or opt-out;
• Technical and security logs: Retained for twelve months from the date of generation, unless retained for longer in connection with an active security investigation or legal proceeding.

When personal data is no longer required and no legal obligation requires its continued retention, 988wi will securely delete or anonymise that data so that it can no longer be linked to your identity.

9. Data Security

988wi implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and the 988wi platform;
• Encryption of sensitive data fields at rest, including CNIC numbers and financial account identifiers;
• Role-based access controls that limit employee access to player data strictly to those whose job functions require it;
• Mandatory security training for all 988wi personnel who handle personal data;
• Regular penetration testing and vulnerability assessments of the 988wi platform and supporting infrastructure;
• Multi-factor authentication required for all internal systems that process player data;
• Formal data breach response procedures, including our obligation to notify affected players and relevant authorities where a breach is likely to result in a high risk to your rights and freedoms.

While 988wi takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — please refer to Section 5 of our Terms and Conditions for guidance on maintaining the security of your login credentials.

10. Your Data Rights

As a 988wi player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our data protection team at [email protected] with your account username and a description of your request.